Great post from Kevin Robert (A Child of Four) on the empathy managers and entrepreneurs should have while doing business. In fact, today I would not be original: I totally agree with Kevin Robert.

The hardest thing for an entrepreneur is not to find smart and courageous people, it is to find soft skilled people with a let’s-say sensitive spirit. I mean by soft skills the cluster of personality traits, friendliness, optimism… feelings. Sure we need hard skilled and smart people, but I strongly believe that soft skilled people are what we need the most around us, people able to understand and to listen to the others.

Some writings from Kevin Roberts’ blog:

“The people I know who are real experts don’t do jargon, back away from formulas and process, and sit out the brag sessions [...] High intelligence has always struck me as a great gift, but I believe the real treasure you want for your kids is an empathetic connection with the world around you and the people who live in it.”

“Emotion doesn’t make us irrational, it makes us effective [...] I’ve seen the brightest people make silly mistakes because they didn’t think with their hearts and their bodies.”

As I wrote in my last post: we have to consider people as people and keep considering our feelings while doing business: “Counting to ten and listening to your feelings is one of the most useful business tools.”

I advice you to read this post on Kevin Roberts’ Blog, enjoy reading !